OnePlus COO says OnePlus 12R buyers can ask for a full refund till March 16

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OnePlus 12R buyers who have purchased the higher storage configuration of the handset are eligible for a full refund by mid-March, the company said on Friday. The company mistakenly listed the recently launched smartphone with UFS 4.0 storage instead of UFS 3.1 – the same as the base storage option. Launched alongside the flagship OnePlus 12 handset, the OnePlus 12R is powered by the Snapdragon 8 Gen 2 chipset coupled with 16GB of RAM and up to 256GB of inbuilt storage.

Adding to his previous clarification on the situation posted on the OnePlus community forum earlier this week, OnePlus President and COO Kinder Liu on Friday said that customers who purchased the 256GB storage variant of the OnePlus 12R will have until March 16 to Refund may be available on handset. Liu also said the company's customer service teams have been “fully briefed” about the situation.

OnePlus 12R Refund Kinder Liu OnePlus 12R Refund

Kinder Liu's clarification on the company's online forum
Photo Credit: Screenshot/OnePlus Community

According to Liu's post, buyers will have to contact OnePlus customer service to discuss the file system issue and ask for a refund. This means that buyers who have purchased the OnePlus 12R can return their handset during the one-month refund period ending on March 16.

Launched in India and global markets last month, the OnePlus 12R runs on Android 14-based OxygenOS 14 out-of-the-box and features a 6.78-inch LTPO 4.0 AMOLED screen with a 120Hz refresh rate and Gorilla Glass Victus 2 protection . The handset is powered by Qualcomm's Snapdragon 8 Gen 2 chip along with 16GB of RAM and 256GB of UFS 3.1 storage.

For photos and videos, the OnePlus 12R is equipped with a 50-megapixel primary camera with Sony IMX890 sensor, an 8-megapixel ultra-wide-angle camera, and a 2-megapixel macro camera. It also has a front-facing 16-megapixel selfie camera. The handset packs a 5,000mAh battery with 100W SuperVOOC charging support.