Microsoft is reportedly testing an AI-powered chatbot for Xbox

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According to a report, Microsoft may bring an artificial intelligence (AI)-powered chatbot to its Xbox platform. The tech giant is said to be working on developing a tool that can help automate support tasks for the company. The reported development is in line with the company's recent progress in building deeper integration of AI into its products. Notably, Microsoft recently unveiled its first AI PCs with the Surface Pro 10 and Surface Laptop 6, which feature a dedicated CoPilot key for easy access to tools.

According to a report by The Verge, the Windows maker is now trying to add AI features to its gaming platform. Citing unnamed sources familiar with the developer, the publication said the under-testing AI chatbot is capable of handling and answering support-related queries. The AI ​​model is likely trained on support documents for Xbox. It can not only help users with a variety of troubleshooting issues and hardware or account-related issues, but can also process game refunds.

The chatbot is reportedly dubbed the Xbox Support Virtual Agent, and currently, it's just a prototype. However, it is said to have been opened up to a wider testing pool which highlights that it could be introduced to the public soon. Microsoft confirmed the development in a statement to The Verge.

Haiyan Zhang, general manager of gaming AI at Xbox, told the publication, “We're testing an Xbox Support Virtual Agent, which is an internal prototype of an animated character that can query Xbox Support topics with voice or text. Prototype Makes it easier and faster for players to get help on support topics using natural language, taking information from existing Xbox support pages.

While the customer support chatbot isn't exactly pushing the edge of innovation when it comes to AI, the report highlights that this could be the start of Microsoft's bigger plans of broader integration of the technology into the Xbox ecosystem. In the future, AI features may also be added to game content creation, game operations, and AI-generated art and assets for games. Notably, the company is already working on developing AI-powered non-playing characters (NPCs).


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