Google's experimental feature could give everyone one of Pixel's best tools


A new feature from Google, 'Speak to a live representative', may soon help you avoid being stuck on hold, forced to navigate automated call menus. This experimental feature is available here Google Search Labs Now. It can call a business on your behalf, and then navigate through the company's hold system for you. It will notify you when a human is on the line.

It works exactly like 'wait for me,' a feature introduced to Pixel owners in 2020 and currently only for google pixel 3 Phones and new. 'Talk to a live representative' seen by X user Real, Who also pointed out the similarities to “Hold for Me”. However, unlike 'Hold for Me', this new feature will also call a business on your behalf, so you don't need to activate it once you're on the call.

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